Indian government relies on Community Health Workers (ASHA, ANM, and Anganwadi workers) since there are limited qualified medical professionals to support health programs in rural areas (Blanchard et al., 2019). In this digital era,mobile phones and apps have made healthcare more accessible and affordable, especially in remote areas (Ward et al., 2021). They enable patients to make informed decisions about their health and well-being (Kandpal et al., 2022). NDHM (National Digital Health Mission) of the Government of India is establishing a digital healthcare system with components like Health ID, Digi Doctor, and Electronic Medical Records. C-DAC's "eSanjeevani OPD" offers teleconsultation with doctors to support this effort (National Digital Health Mission | Make in India, n.d.-b). However, there are both benefits and challenges at the grassroots level.
This research focused on the role of Community Health Workers (CHWs) in improving public health in rural areas of Uttar Pradesh. The research question explored the advantages and obstacles of CHWs in utilising digital tools such as mobile apps, smartphones and tablets. In this Exploratory study, the researcher used a qualitative research method and conducted semi-structured interviews with CHWs in selected villages of Uttar Pradesh to collect primary data. The theoretical framework used in this study is Fred's (1989) Technology Acceptance Model (TAM). This study can help create digital health programs for rural areas, improving access to health information and services for Community Health Workers and health beneficiaries. It provides valuable insights into the benefits and limitations of digital tools for enhancing health outcomes.
