<p>In this paper, we have evaluated the performance of various ICT interventions to empower agricultural extension personnel especially the Sub Assistant Agriculture Officer (SAAO) and Upazila Agriculture Officer (UAO) who are the major stakeholders in the existing agricultural extension system of Bangladesh. It is always challenging for extension officers to keep track of the services they provide and gain up to date agro-knowledge in developing countries due to huge geographical area and number of farmers, poor training and monitoring. Different ICT applications and tools such as online and offline agro-consultation services, a digital diary for recording daily activities of the SAAOs, monitoring system for the UAOs and audio-visual materials have been developed for aiding the extension personnel. The evaluation was done after collecting data from Focus Group Discussion (FGD), Key Informant Interviews (KII), surveys and server-side data analysis. From this study, it is found that ICT applications have improved the knowledge base, efficiency, confidence level and the acceptance of the SAAOs.
